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Faq page

  • What payment method can I use?

    We offer the following payment methods: Visa, MasterCard, Maestro, Bancontact & PayPal.

    We use a security standard called 3D-Secure, developed by VISA and MasterCard. All information is encrypted using SSL encryption, which prevents unauthorized access to card details. Komono does not store card numbers after the transaction has been completed.

  • Was my order successful?

    If you were directed to the “Thank You” page after submitting your order, it was successfully received. Once payment is processed, you will receive an order confirmation to the email you provided at checkout.
    Tracking information is sent the first business day after the order was placed.

  • Why might my credit card be refused?

    Your credit card might be refused for any of the following reasons:
    • The card may have expired.
    • You may have reached your credit limit. Contact your bank to check you have not exceeded the authorized purchase limit.
    • You may have entered some information incorrectly. Check you have entered all the required fields correctly.

  • I want to give my package as a gift!

    We offer free shipping and free gift wrapping service for all European orders starting from November 25th - December 31.

    Please note all holiday deliveries are guaranteed on all US and European orders if placed by December 19th.

    Thanks for shopping at www.komono.com - Enjoy!

Warranty

  • What is the warranty policy?

    All Komono products come with a 1-year premium warranty (2 years for European customers) if purchased from our website (komono.com) or from an official Komono Stockist.

    The warranty doesn’t cover the normal deterioration, battery, strap, loss or stole. Komono won’t accept any warranty claim if the watch presents signs of an excessive or bad usage. Click here for more information about our Warranty Policy.

  • No valid warranty claim?

    Our recommendation is that you visit a local watchmaker or jewelry store so they can help you resolve the damage. In case they feel this is a valid warranty matter then please contact our support team for more information.

Watches

Product Information

  • Will Komono restock items which are 'sold out'?

    Yes, if an item is sold out you can request to receive notice when it restocks. We will restock the item as soon as possible.

  • What does 3atm mean?

    Most Komono watches are water resistant up to 3atm. This means they are suitable for everyday use (splash & rain resistant) but you should avoid direct contact with water. Water resistant doesn't mean waterproof!