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Frequently Asked Questions

General

Watches

Delivery and returns

  • How much is shipping?

    We offer Free Shipping on all watches and sunglasses!

    Please note - Local taxes and duties can occur, these costs need to be paid by the customer.

  • What is the estimated time of delivery?

    USA & Canada

    Region Est. Time
    USA 3-7 business days
    Canada 3-10 business days

    From Monday to Friday, all orders confirmed before 10 a.m. (PST) are handled during that day. You will receive a tracking number within 2 - 3 business days.

    Europe & Rest of the World

    Region Est. Arrival Time
    West-Europe 1-3 business days
    Rest of Europe 2-5 business days
    Rest of the World 2-7 business days

    From Monday to Friday, all orders confirmed before 11 a.m. (CET) are handled during that day. You will receive a tracking number within 1 - 2 business days.

  • Do you ship to my country?

    The Komono webshop with prices displayed in EUR ships to the countries below:

    Australia, Austria, Andorra, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Indonesia, Ireland, Italy, India, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Philippines, Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, Ukraine, United Kingdom.

    When prices are displayed in USD then you are visiting our US webshop:
    We only ship within North America, which includes the United States and Canada.

    Please switch region in the footer in case you are visiting the US webshop but you wish to deliver your package outside North America.

  • How can I track my order?

    USA & Canada

    From Monday to Friday, orders confirmed before 10 a.m. (PST) are handled during upcoming 24 hours. You will receive a tracking confirmation email once your order has shipped.

    Europe & Rest of the World

    From Monday to Friday, orders confirmed before 11 a.m. (CET) are handled during upcoming 24 hours.

    You will receive a tracking number by the end of the business day when your order has been shipped.

  • How do I return my order?

    For orders placed on our webshop, Komono offers a simple and easy return service. Merchandise should be returned in original, unused condition within 14 days of delivery. Please click here for more information.

    International returns are subject to customs, duty, and tax fees. We are not responsible for customs, duty, and tax fees and any additional fees encountered during this process.

    Once we receive the returned goods, we will inspect and process the goods to ensure you receive what you want as quickly as possible. Your refund will be issued to original method of purchase. In the event we are unable to provide a suitable replacement, you will be notified via email and refunded.

    *Gift Cards are nonrefundable and nonreturnable.

    All Holiday returns extended until January 20th, 2017!

Warranty

  • What is the warranty policy?

    All Komono products come with a 1-year premium warranty (2 years for European customers) if purchased from our website (komono.com) or from an official Komono Stockist.

    The warranty doesn’t cover the normal deterioration, battery, strap, loss or stole. Komono won’t accept any warranty claim if the watch presents signs of an excessive or bad usage. Click here for more information about our Warranty Policy.

  • No valid warranty claim?

    Our recommendation is that you visit a local watchmaker or jewelry store so they can help you resolve the damage. In case they feel this is a valid warranty matter then please contact our support team for more information.

Product Information

  • Will Komono restock items which are 'sold out'?

    Yes, if an item is sold out you can request to receive notice when it restocks. We will restock the item as soon as possible.

  • What does 3atm mean?

    Most Komono watches are water resistant up to 3atm. This means they are suitable for everyday use (splash & rain resistant) but you should avoid direct contact with water. Water resistant doesn't mean waterproof!