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Terms & Conditions

Conditions and Terms. Warranty and Support.

It is specified beforehand that the present conditions govern the sales, by Komono, of all the products available on the website komono.com. By accepting these conditions you waive the application of any other conditions that may apply.

1. Ordering with KOMONO

Confirmation:

By placing and confirming your order, you are agreeing to our terms and conditions. Once we receive your order you will receive an email confirming your order. Should we be unable to deliver your order, we will contact you with the opportunity to cancel the order.

Age restrictions:

Parental or guardian consent is required for customers under the age of 18. The name and telephone number of the person giving consent should be entered in the message box at checkout.

Payment Types:

We accept VISA, PAYPAL & MasterCard. When paying by card you will be asked for the card number, its period of validity and the CVC code. We use a security standard called 3D-Secure, developed by VISA and MasterCard. All information is encrypted using SSL encryption, which prevents unauthorized access to card details. We do not store card numbers after the transaction has been completed.

Prices:

USA & Canada

All prices are displayed in USD. (Free shipping on all orders) Komono reserves the right to modify its prices at any time and products are subject to availability including after an order was placed. Orders ship from Los Angeles, California. Customers with shipping addresses outside of the United States are responsible for paying additional charges for customs, duty, and taxes.

Rest of the World

Komono reserves the right to modify its prices at any time and products are subject to availability, including after an order was placed. Orders ship from Belgium, customers are responsible for paying additional charges for customs, duty, and taxes on all orders that are shipped outside of Europe.

2. Warranties and returns

Right of return & exchange:

For orders placed on our webshop, returns can be processed within 14 days of receiving the delivery. Please contact customer service, or return the item by using the return form. Returns are at the expense of the customer; we highly recommend providing tracking on your parcel so that you may accurately locate your return. Once we receive your return, you will receive a confirmation email from our customer service department. Parcels may be opened to test goods, but the testing of the goods may not go beyond what is necessary to establish their nature, characteristics and functioning. No tape is to be attached to the product or the products packaging. Any protective films applied to the product should only be removed where strictly necessary to test it.
Once your return is received and inspected, should the customer not wish to replace the product, a refund will be issued to the original form of payment. Taxes are nonrefundable.

Gift cards are nonrefundable and nonreturnable.

In the unlikely event that a product is received faulty or with production failure, a replacement will be given. Please contact our customer service for more info about the warranty procedure.

Warranty claims:

For US/CANADA, all Komono products have a 1 year premium warranty. For rest of the world, all Komono products have a 2 year premium warranty. The warranty covers production faults but does not include wear and tear. Please contact customer service for more information.

For all returns & warranties please submit your warranty request by clicking here.

The KOMONO warranty does not cover:
• Battery end of life, case, crystal, finishes and plating
• Damage resulting from improper handling, lack of care, swimming, showering, accidents or normal wear and tear
• Damaged strap by wear & tear
• Discoloration of light colored watches and/or components

The KOMONO warranty does cover:
• GTLS detaching from the dial or hands
• Hands falling off
• Movement failure (time)
• Battery failure during the first 12 months
• Condensation or flooding when crown is fully in position _(please note, our Komono watches are water-resistant, not waterproof!)

3. Shipping

General:

All packages contain a tracking number. Once the shipment has left our warehouse you will be provided with the tracking number.

Delivery time*:

USA & Canada

Region Est. Time
USA 3-7 business days
Canada 3-10 business days

Orders placed Monday to Friday before 10 a.m. (PST) are handled during that day. Orders placed Saturdays, Sundays or public holidays, are handled on the first business day after.

Europe & Rest of the World

Region Est. Time
Europe 1-3 business days
Other 2-5 business days

Orders placed Monday to Friday before 11 a.m. (CET) are handled during that day. Orders on Saturdays, Sundays or public holidays, are handled on the first business day after.

*The estimated delivery time is based once an order leaves our warehouse.

Free Shipping

USA & Canada

Please switch region in case you can't find your delivery country or you wish to place an order outside USA or Canada.

USA and Canada orders are shipped from Los Angeles, California . Komono does not control any duties/taxes that may occur to the package. The customer will be responsible for paying additional charges for customs clearance (outside the USA).

Europe & Rest of the World

Komono offers free shipping internationally. Orders are shipped from Belgium. Komono does not control any duties/taxes that may occur to the package. The customer will be responsible for paying additional charges for customs clearance. Customs policies vary from country to country (outside Europe) so please contact the local customs office for further information.

4. Availability

Our products are limited to stock availability. When a product is not available, it can take up to 4 weeks to restock this product.

5. Privacy policy

Komono handles your personal information in the strictest confidence in accordance with the Belgian Act of 8 December 1992 on the protection of privacy in relation to the processing of personal data for the purposes of handling purchase orders and customer administration. You have the right to inspect and correct these data and may oppose their processing for direct marketing purposes by sending an e-mail to support@komono.com. We will never give any of your personal information to third parties and all information entered is encrypted under handling.

6. Security

Komono uses a secure socket layer (SSL) protocol to protect your information against any leakage or misuse. Credit card transactions are processed via Ogone Payment Systems for all orders in EUR or Shopify Payment Systems for all orders in USD. We adopted the process of encoding SSL but we also reinforced the whole processes of jamming and encoding most effectively to protect, as much as possible, all the significant data related to the means of payment.

7. Intellectual property

All the texts, comments, works, illustrations and images reproduced on the website komono.com are reserved for the title of the royalty and intellectual document of title worldwide. For this reason and in accordance with the provisions of the Code of the Intellectual Property, only a private use is allowed unless special dispositions are previously made, following the code of the intellectual property. Any other use is constitutive of counterfeit and sanctioned with the Intellectual document of title except preliminary authorization of Komono. Any reproduction total or partial of the catalogue of Komono is strictly prohibited.

8. Company info

USA & Canada

Komono Inc
+1.213.537.0541
Los Angeles, California. USA

hello@komono.com

Our team is available from 9.00AM-5PM, PST, Monday through Friday.

Europe & Rest of the World

Komono Bvba
Westpoort 11 - 15
2070 Zwijndrecht
Belgium Vat-no: BE 0809 439 660

support@komono.com

Our team is available from 8.30AM-5PM, CET, Monday through Friday.

9. European Regulations

All Komono products comply with the compliance requirements according with EU legislation (CE) and has been evaluated by a certified organization.

10. User conduct and use of the website

We want visitors and users to enjoy the Komono website. In order to maintain a safe and secure environment, we ask that the Website is used in good faith. Please follow the user guidelines listed below at all times:
• Users should demonstrate respect and courtesy to other users at all times.
• Users must use their utmost integrity in their dealings with the Komono website and its users and must not adopt or use another user's identity as their own with the deliberate intention to mislead.
• Users must not transmit, download or email sexual, racial, and/or religious images or material through the Komono website.
• Users must not use or make use of the website so as to threaten, abuse or make defamatory statements with reference to Komono, its employees or other users.
• All Users should be aware that Komono has software and systems in place which monitor the use of the Komono website. In order to maintain its high standards, Komono reserves the right to censor content and conduct which in their opinion is: damaging to the reputation and use of the website.
• By sending, posting, uploading information, material, or files onto the Komono website a user is deemed to have granted Komono an unconditional license to use, reproduce, publish or deal with such information, material or files sent to Komono in such manner as Komono deem fit - free from liability or payment.

Any statements or opinions expressed by users on the Komono Website do not represent the views or opinions of Komono and cannot accept liability in respect of any damage or loss suffered by a user acting in reliance of such a comment or opinion. Users of the Komono website are advised to use care in the interpretation of such comments and form their own opinion. Access to the Komono Website is free and no liability for loss or damage can be accepted by Komono in respect of the use of information.

#YesKomono

You may post or upload content you have created, including without limitation, photographs, your social media handle, videos, and comments (collectively, “User Submissions”) to your social media accounts. By posting and uploading User Submissions that you have tagged with #YesKomono or other Komono brand hashtags, you grant to Komono Bvba and its third-party service providers who provide content management services (collectively, the “Licensed Parties”) the perpetual, irrevocable, royalty-free, fully-paid, non-exclusive, transferable right to use your Komono-tagged User Submissions in any manner to be determined in Komono's sole discretion, including but not limited to on its webpages, social media pages operated by Komono, and in its other marketing, promotional and advertising initiatives, in any media now or hereafter known. Komono may use, display, reproduce, distribute, transmit, create derivative works from, combine with other materials, alter and/or edit your User Submissions in any manner in its sole discretion, with no obligation to you whatsoever. You grant the Licensed Parties the right to use your username, real name, image, likeness, caption, location or other identifying information in connection with any use of your User Submissions. You hereby represent and warrant that (i) you own all rights in and to your User Submissions, (ii) you have permission from all person(s) appearing in your User Submissions to grant the rights granted herein; (iii) you are not a minor, and (iv) the Licensed Parties' use of your User Submissions as described herein will not violate the rights of any third party or any law. You hereby release, discharge and agree to hold Komono, the Licensed Parties, and any person acting on Komono or their behalf harmless from any liability related in any way to the Licensed Parties' use of your User Submissions.

Happy shopping!

Service Center for Returns of Webshop Order

Click here to fill in a return or warranty request.