Return & Exchange

KOMONO Return Service Center

Not happy with your purchase? We have an easy-to-use return service for all items - purchased at the official KOMONO webshop - to exchange or fully refund your returned items.

Items purchased at the official KOMONO webshop can only be returned via our online Service Center and not via a KOMONO flagship store (Amsterdam, Antwerp, Brussels, Ghent).

Items purchased at KOMONO Maasmechelen Village or Ingolstadt can only be exchanged or returned at the store where you bought them.

Items purchased at third-party stores (on- or offline), we kindly refer you to contact the retailer directly.

Please click here to submit a return request. All items must be returned in original, unused condition and within 14 days of receiving the goods.

For all the orders placed between the 29th November and the 31st of December, you have 30 days to return them.

Don't worry - due to COVID-19 we extended our return policy to 30 days.

Return shipping costs and all charges for customs clearance must be covered by the customer and are nonrefundable - except in case of warranty or incorrect item shipped by KOMONO.

Gift cards are nonrefundable and nonreturnable.

If you have any questions you can freely contact our customer service: [email protected].