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Service Guidelines

Komono Service Guidelines

KOMONO WATCH SERVICE

Our watches are designed and manufactured to meet the demanding requirements of normal use, with a focus on fashion and style.
• Our watches contain a precision movement. Do not open the watch or attempt to remove the case-back.
• Any and all work, including battery replacement, required within the guarantee period must be carried out by a certified watch technician or dealer.
• Rubber seals are used to seal the case against dust and moisture. Rubber can be affected by certain chemicals.
• Should water or condensation appear in the watch, have the watch checked immediately, as water can irreparably damage the electronic components.
• Do not expose the watch to extremes of temperature, or rapid changes of temperature
• Our watches are designed to withstand impact under normal use, it must not be subjected to severe impacts or dropped onto hard surfaces.
• Only clean your watch with a soft cloth, moistened with water. Do not use chemicals, solvents or soap, as these can seriously damage the seals and finish of your watch.
• Do not expose the watch to strong chemicals such as petrol, solvents or adhesives, as these can seriously damage both the waterproof seals, and the finish of your watch.
• After any contact with salt water, immediately clean the watch with fresh water.
• Wear them with love.

KOMONO EYEWEAR SERVICE

To guarantee quality, our sunglasses have been tested on bridge deformation, resistance to ignition, and robustness of the glasses. Please notice that all Komono sunglasses have moldable temples. This means you can adjust the temples. The Komono Crafted sunglasses have “CR39” lenses with scratch resistant coatings. All Komono sunglasses come with a 1 year premium warranty (2 years in EU and 1 year in North America) against faults in materials and workmanship. The warranty policy does not cover wear and tear from regular use or misuse such as scratched lenses and broken temples.

Take care of your KOMONO sunglasses with some simple rules:
• Any and all work required within the guarantee period must be carried out by a certified optician or dealer.
• Do not expose the sunglasses to extreme temperature, or rapid changes of temperature.
• The sunglasses are designed to withstand impact under normal use. They should not be subjected to severe impacts, dropped onto hard surfaces, and sat upon.
• Only clean the lenses with our cleaning cloths or other professional cleaning material. Do not use paper tissues.
• Do not expose the sunglasses to strong chemicals such as petrol, solvents or adhesives, as they can seriously damage/ change the coloring of your frame.
• Avoid contact with salt water.
• Please store your sunglasses away from direct sunlight, in a clean and dry location. For best care, use the hard case provided with every pair of Komono sunglasses.
• Screws should be tightened from time to time by a certified optician or dealer.
• Heat the frame before changing lenses. Lenses can only be changed by a certified optician or dealer.
• All Komono sunnies have molding temples, we advise to heat the temples before applying pressure.
• Wear them with love.