Read on.
All Komono products come with a 1-year premium warranty (2 years for European customers) if purchased from our website (komono.com) or from an official Komono Stockist.
Watches
The warranty doesn’t cover the normal deterioration, battery, strap, loss or stole. Komono won’t accept any warranty claim if the watch presents signs of an excessive or bad usage.
Eyewear
The warranty doesn’t cover the normal deterioration, loss or stole. Komono won’t accept any warranty claim if the item presents signs of an excessive or bad usage.
In case you are eligible to a warranty, you will receive a voucher with the value of the faulty item. This voucher will be deducted of your total at checkout and can’t be redeemed in cash.
Our recommendation is that you visit a local watchmaker or jewelry store so they can help you resolve the damage. In case they feel this is a valid warranty matter then please contact our support team for more information.
Please note that all items must be returned in original, unused condition and within 30 days of receiving the goods.
For items purchased on our official webshop KOMONO offers an easy-to-use return service. Please note that all items must be returned in original, unused condition and within 30 days of receiving the goods.
Return shipping costs and all charges for customs clearance must be covered by the customer and are nonrefundable, except in case of warranty or incorrect item shipped by KOMONO.
Once we receive the returned items, we will inspect and process them to ensure you receive what you want as quickly as possible. Your refund will be issued to original method of purchase. In the event we are unable to provide a suitable replacement, you will be notified via email and refunded.
Attention: gift cards are nonrefundable and nonreturnable.
If your order is set on hold or needs to be updated with certain information, please let us know as soon as possible (support@komono.com), so we can assist you in this.
Please contact our customer service at support@komono.com within a week of receiving it.
For purchases made during December and January we’re offering an extended return policy of 60 days.