Everything you need to know about handling your glasses.
Read on.
If you are not satisfied with your prescription glasses or sunglasses, you can always
return it to us within 14 days from the date of purchase. For multifocal lenses the
return period is up to 30 days to ensure that you have enough time to adapt to your
new lenses.
The delivery time is between 3 and 7 working days. You will be notified by the store
staff when your glasses are available for pick up. Please note that due to the
complexity of some orders production can last a bit longer.
When picking up your glasses, our store staff makes sure they fit properly. If after a
while you think there’s something wrong, don’t panic. Usually this can be adjusted
easily. Most common complaints are that they slip from your nose, the temples don’t fully sit on your ears, pressure on the wrong points, the nose pads aren’t straight.
When something like this occurs, visit our store and we will fix this for you.
It is possible to only change the lenses in your KOMONO frame. To make sure we
order the right prescription we ask that you first come to the store and we take the
exact measures for your existing frame, so bring those with you. We can only offer
this service if the frame itself is in a good condition.
Most of our sunglasses frames are suited for prescription lenses. There are certain
limitations of course depending on the material and the size of the frame and the
complexity of the design. For this matter we kindly ask that you seek advice from our staff.
Your health insurance may cover eye care. Before you purchase prescription
glasses, it’s best to check with your insurance provider whether these would be
covered for reimbursement. This is completely dependent upon your insurer and the policy you hold.
Together with your purchase you will receive a signed invoice by our optician which
must be issued to most insurance companies for reimbursement.
Rinse with lukewarm water to remove dust and sand. Dry with a microfiber cloth and degrease the lenses using water with a little bit of mild soap or a lens cleaner.
We also offer our own KOMONO lens spray, specially developed for cleaning your
glasses and best of all, you get free lifetime refills for it in our stores.
Don’t…..
use toxic detergents or acidic soap. This can harm the coating of your lens.